Arnab Biswas

Senior Delivery Lead & Practice Manager @ Accenture

Overseeing Multi-Million-Dollar Global Utility Customer Portfolios

Senior Delivery Lead with 30+ years spearheading global digital transformations and enterprise software solutions. Currently leading high-stakes Utility Customer portfolios across North America, India, and the Middle East, deploying scaled Agile delivery models, modern cloud architectures, and intelligent automation systems that unlock measurable business outcomes.
30+ Years Experience
Global US · UK · ME · IN
C-Suite Strategic Partner

Core Competencies

Global Portfolio Leadership Digital Transformation Strategy Scaled Agile Delivery Utility Sector Solutions Oracle Utility Practice Conversational AI & ChatBot Automation End-to-End Delivery Management C-Suite Stakeholder Governance

Career History

Senior Practice Manager (Oracle Practice - Utility)
Accenture India
Apr 2022 – Present · 4+ yrs

Directing the multi-million-dollar Utility Customer portfolio spanning North America, India, and the Middle East. Deploying enterprise Agile frameworks and mission-critical cloud solutions tailored to the high-demand utility landscape.

Associate Director of Technology (Customer Assurance)
PwC India (PricewaterhouseCoopers)
Apr 2021 – Mar 2022 · 1 yr

Spearheaded Customer Assurance and Customer Management solutions within the Utility sector, driving technology-enabled advisory and enterprise architecture alignment.

Digital Transformation & SI Head / Program Director
EOH & Virtuoso Consulting
Nov 2017 – Apr 2021 · 3.5 yrs

Served as Program Director and System Integration Head for major customer-facing digital transformations across international markets including Kuwait and the broader Middle East.

Technical Product Manager & Practice Area IT Head
Ericsson Global Services (Poland & India)
Nov 2011 – Nov 2017 · 6+ yrs

Solution Life Cycle Manager (SLCM) for NRO Products; controlled multi-million budgets and product roadmaps. Pioneered Natural Language Programming (NLP) & AI service automation using IPSoft Amelia, IBM Watson, Mindbreeze, and BMC. Managed end-to-end IT delivery across network, server, database, and cloud platforms for Tier-1 telecom operators.

End-to-End Delivery Manager (BT Projects)
Tech Mahindra
Jul 2006 – Oct 2011 · 5+ yrs

Orchestrated complex international delivery across key customer accounts in Milton Keynes (UK), New Jersey (USA), Dubai (UAE), and Kolkata (India).

Education & Credentials

Indian Institute of Management, Calcutta

Executive Leadership Management (EEP)

Computer Society of India

Master of Business Administration (MBA)

University of Calcutta

Bachelor of Commerce (B.Com)

Professional Certifications

Google Cloud Sales · SAP CRM 5.0 (CIC & Services) · APMG International · Oracle & D2K

Connect on LinkedIn ↗ Email Arnab